One-Stop Solution System (OSS)

Chittagong Chamber of Commerce & Industry (CCCI)

05 November, 2024

By Rayhanur Rashid

Project Overview

ADDIE Soft developed a One-Stop Solution System for CCCI to centralize and digitize chamber services for its members. Manual workflows and fragmented systems previously caused delays, higher costs, and compliance challenges. The OSS platform introduced paperless submissions, real-time notifications, secure payments, and certificate verification, enabling efficient service delivery, improved transparency, and stronger trade facilitation.

Challenges

Manual processes, fragmented services, and limited integration slowed operations and increased compliance risks.

Manual Service Workflows: Paper-based processes caused delays, errors, and higher operational costs.
Inefficient Document Authentication: Verification processes lacked speed, transparency, and user convenience.
Export Compliance Gaps: Absence of a digital Certificate of Origin hindered customs readiness.
Limited System Integration: Disconnected platforms slowed trade-related service delivery.
Security & Fraud Risks: Weak controls increased risks in document handling and payments.

Solutions

We delivered a secure, paperless OSS platform integrating verification, payments, and trade services.

Centralized OSS Platform

Unified access to all chamber services

Digital Document Submission

Online applications with real-time status tracking

Certificate of Origin Module

Digital CO issuance and export verification

Integrated Payment Gateway

Secure, seamless online payment processing

API Integration Layer

Connectivity with BIDA and related systems

QR-Based Verification

Instant certificate authentication via QR codes

Key Features

A comprehensive trade facilitation platform improving efficiency, security, and member experience.

Paperless Service Processing

Digitized workflows reducing manual handling, delays, and operational overhead.

Real-Time Notifications

Automated alerts keeping members informed of application status and updates.

Online Submission & Tracking

End-to-end digital document submission with live progress visibility.

Enhanced Security Controls

Strong data protection, audit trails, and fraud-reduction mechanisms.

Document Verification System

Streamlined authentication ensuring transparency and regulatory compliance.

Integrated Payment System

Secure online payments supporting faster service completion.

Analytics & Performance Insights

Usage and service metrics supporting operational monitoring and improvement.

QR Code Certificate Verification

Instant validation of certificates for customs and stakeholders.

Impact & Results

The OSS improved service efficiency, reduced costs, and strengthened trade compliance.

Conclusion

The CCCI One-Stop Solution System transformed chamber service delivery by replacing fragmented, manual processes with a secure, integrated digital platform. By enabling paperless workflows, real-time tracking, certificate verification, and seamless payments, the OSS strengthened efficiency, transparency, and trade facilitation—supporting a modern, business-friendly chamber ecosystem.